Last Updated: January 2025

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Because all thermal labels are custom printed, all sales are final.
However, AddyPrints offers reprints when errors are caused by us.

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1. All Sales Are Final

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We cannot issue refunds for:

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• Wrong label size selected

• Low-quality or blurry artwork submitted

• Incorrect barcodes provided by customer

• Spelling or design mistakes in customer files

• Change of mind after printing

• Orientation or roll direction chosen incorrectly

 

Thermal printers print exactly what is submitted.

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 2. Free Reprints for AddyPrints Errors

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We will reprint your order at no cost if:

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• We printed the wrong size

• Print quality is defective

• Labels are significantly misaligned

• Roll quantity is incorrect

• The file printed does not match what you uploaded

 

Photos may be required for verification.

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3. Lost or Damaged Packages

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If your package is lost or arrives damaged:

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• A replacement may be issued after courier verification

• Carrier claim processing may take several days

 

4. Reprint Turnaround

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Reprints typically ship within 1–2 business days.